Capabilities

Let Secret Shopper^® help you build your business. With our services, you can:

• Measure guest satisfaction levels
• Provide front-line employees with feedback and training to improve customer service
• Reward and recognize service-oriented employees
• Verify compliance with operational standards
• Make informed management decisions from specific data

Put an industry leader on your team.

Secret Shopper^® has the capability to shop your stores anywhere in the United States. Over 250,000 shoppers mean coverage where you need it. Sophisticated web applications move information quickly from the shop occurrence to you. We have proprietary software that allows us to create cost-effective surveys for small or large clients. Shoppers complete training modules to help them understand your specific operational standards and expectations.

Our internal staff works diligently to monitor and maintain shopper performance and audit quality. We do our best to guarantee that your shopping program is running smoothly and continues to meet your needs

You have access to your data 24/7 in a secure web site with a variety of reports available, or it can be transmitted to you in the format of your choice.

When you use Secret Shopper^® you get an industry leader with a track record gained from tens of thousands of successful shops and over a decade of experience. We understand your needs and can craft a program that will add value to your efforts in customer service, employee training, and merchandising.