Reporting

When the shops are complete, it's the data that matters.

Shoppers enter data online after completing shops. All responses are captured in the database. You have access to complete individual shop reports, summary reports and data roll-ups.

Do you want to know: what percentage of the time employees were not wearing name badges? the frequency of guests being greeted in the first 30 seconds? First minute? the single greatest cause of failure to meet a service standard? which stores have the lowest scores for cleanliness and why? We put this information in your hands so you can review, compare, manipulate, and then make good strategic decisions.

You have the data at your fingertips 24/7.

Your shop results are posted to your private section of the web site. You access it with your username and password. You can set up different levels of access for your employees. For example, your store manager might only see results for that store, while a regional manager has access to the entire region.

Our sales department can set you up with a username and password for a demonstration of web reporting. Contact sales.

Secret Shopper^® has extensive capability to do custom programming work and interface with any existing systems you have in place.

Our in house programming staff ensures that we deliver data the way you need it: HTML XML Microsoft Excel Adobe PDF Plain text Any other or custom formats...