Secret Shopper® offers a full range of shopping services in a variety of industries: • Restaurant   • Retail   • Hotels   • Financial Services   • Grocery • Automotive   • Call Centers   • Services     ... and many more. MYSTERY SHOPPING • In Store Shops   • Telephone Shops   • Web Site Shops Mystery shopping is a powerful tool to help you understand what it is like to interact with your company from the customer perspective. Unlike surveys, trained mystery shoppers go in looking for certain things and make detailed observations as the experience unfolds. They immediately input the information at our web site where it becomes available to you. VERIFICATION • Products & promotions  • "To Go" orders photographed  • Digital photos Verify point-of-purchase material placement, appearance evaluations, product quality and other items. SURVEYS • Web Based Surveys (IWR) Surveys are different from mystery shopping. They can define your customer demographic and build brand loyalty, while Mystery Shopping defines your operational success with customers. Secret Shopper® has 20 years of experience providing exceptional services to our clients. We have access to nearly 700,000 shoppers and have performed millions of mystery shops. Our in-house IT team allows you to stay ahead of the competition. We encourage continuous updating and customization of your program to keep it meaningful and ensure the integrity of your data. We’ll walk you through the process to make sure you’re always receiving the actionable intelligence your business needs to succeed. Contact us for a proposal on how we can help you drive exceptional bottom-line performance.